Terms of work
What the warranty covers
Two numbers, and they are not the same number on purpose. 90 days on the labour, 365 days on the part, both running from the day the repair is finished.
- 90 days — labour
- If the fault we diagnosed comes back inside 90 days, the return visit costs you nothing. No second diagnostic, no second trip charge. We come back and finish what we started.
- 365 days — parts
- Genuine OEM parts carry a full year. That is four times the labour window, and it is only possible because the part came through the Wolf supply chain rather than off a marketplace listing with a photograph of the right shape.
- What starts the clock
- The date the repair is completed and the appliance is handed back working — not the date you called, and not the date the part was ordered.
What it covers
The fault we identified, the part we fitted, and the work we did to fit it. If a control board we installed fails on its own, that is ours. If the igniter we replaced stops sensing current four months later, that is ours too — it is inside the parts year even though it is outside the labour window, so the part is free and there is no labour charge either, because refitting it is the same job we already did.
What it does not cover
- A different fault. A range that came in for a dead oven relay and then develops a surface burner problem is a new diagnosis.
- Damage from a supply event after the repair. A storm transient that takes out a board six weeks later is not a defect in the board.
- Anything opened, adjusted or worked on by somebody else in the meantime. Not out of pettiness — we simply cannot tell what changed.
- Wear items consumed in normal use, and cosmetic damage that was there when we arrived.
- A second unit. The warranty attaches to the appliance we worked on, at the address we worked on it.
How a claim goes
Call +1 (904) 867-2707 and say it is a warranty return. Have the date of the original visit if you can — we hold the service record either way, and it lists the part number that went in. We schedule warranty returns inside the same hours as everything else, and we do not put them behind new bookings.
This is our warranty, not the manufacturer's
Kindling Range Service is an independent shop. The warranty on this page is our own promise about our own workmanship and the parts we supply. It is not administered on behalf of Wolf, and it neither extends nor replaces any warranty that came with the appliance when it was new. If your unit is still inside its original factory coverage, say so when you call — depending on the fault, going through that route may cost you less than going through us, and we will tell you when we think it will.
Before the warranty is even relevant
$129 flat diagnostic, credited toward the repair when you go ahead with it. You get a written estimate before any part is ordered or any labour is billed. Nothing gets ordered and nothing gets billed until you have seen the number.