Owner reports
What owners said after the visit
Rated 4.3 out of 5 across 81 published reports. Below is one from every kind of call we take and one from every district we cover; the other 69 run on the pages they belong to.
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the middling ones are printed alongside the rest.
Nothing here quotes a figure. What a visit costs is on the pricing page and what happens afterwards is on the warranty page. If a report below describes what your own appliance is doing, the page for that repair explains how the fault is diagnosed — and it carries more reports of that job than this page has room for.
Owner reports
12 reports: one per appliance, one per district
The broiler was glowing at one end and dead at the other. He tested the element before condemning it, found the board was only closing one side of the circuit, and changed the right part instead of the obvious one.
Thaddeus P.
The flames had gone yellow and were marking every pan. He worked out the range had been converted between fuels at some point with the orifices swapped and the shutters left alone, and set the air properly on all six.
Leopold M.
The griddle ran hot down the middle and cold at both ends. He checked the plate with a straight edge first and showed me it had cupped, so no amount of adjusting the control was ever going to even it out.
Rupert N.
Half the touch panel had stopped responding while the other half was fine. He said that pattern points at the ribbon rather than the whole board, opened it up, and it turned out to be exactly that.
Alastor B.
The broil element lit at one end only and I assumed it had burnt through. He tested it warm as well as cold, proved the element was sound, and traced it back to the relay that feeds it.
Ignatius V.
The pump whined at the start of every cycle and gave up before any steam arrived. He listened to it run before opening anything, said it had lost prime rather than failed, and proved it by watching the next fill.
Ottoline G.
The downdraft rose about halfway and stopped every time. Something had been spilled into the slot and dried around the lift screw. He cleaned it out rather than forcing it, which he said would have stripped the drive.
Barnaby C.
The oven would finish a cycle and then have the descale warning back up by the next morning. He opened the generator instead of dosing it a third time, cleared what had plated onto the element, and the come-up time halved.
Rosamund V.
The oven had stopped heating altogether while the clock carried on working. He pulled it out of the cabinet with the doors taken off so nothing got scraped, replaced the bake element, and slid it back square.
Sylvie C.
Steam was reaching the top of the cavity and nowhere else. He found the injection port partly closed with scale, cleared it and seated the tank coupling properly, though the door catch needed a short second visit to sort out.
Hugh B.
Trim above the oven had started to darken and I thought it was the finish failing. It was steam tracking out of the top of the door on a flattened gasket. He replaced the seal and reset the catch before the cabinet got worse.
Winifred A.
The tank sat in perfectly and drew nothing at all. He found the coupling seal behind it had gone hard and the little valve was not opening, changed both, and the reservoir has emptied properly on every cycle since.
Marcus Q.
Where the rest of them are
What it costs
What does the work in these reports cost in Jacksonville?
The visit itself is a flat $80. That buys the trip and the whole diagnostic sequence, and it comes off the total the moment you approve the work. What the work runs to on equipment of this class is below.
| What gets replaced | Parts and labour |
|---|---|
| Igniter or spark module replacement | $200–$510 |
| Burner valve or orifice service | $210–$690 |
| Oven thermostat or temperature sensor | $190–$530 |
| Convection fan or motor | $250–$680 |
Questions
Asked about these reports
- Why are only some of the reports printed on this page?
- Because nobody reads to the bottom of 81 of them, and a dozen say the same thing. Every report is published somewhere: each one runs on the repair page or the district page it describes, which is where a reader with that fault or that street will actually meet it.
- Does the rating average the whole set or only what is shown?
- The whole set. The figure above is the mean of all 81 reports and the count is all 81 of them, because that is what an aggregate is. The selection below is a selection, and it is labelled as one rather than dressed up as the total.
- Are the unflattering ones published as well?
- Yes, and in the same rotation as the rest. A wall of nothing but top marks tells a reader nothing, and a bench that has never had a part arrive wrong or a second trip go out is a bench nobody has ever used.
- Why does no report mention what the job cost?
- Because a figure quoted inside a report from last spring is not a figure you can hold us to. What a visit costs belongs on the pricing page, where it sits next to the terms and can be checked against an invoice, and the bands there are the ones the estimate is written from.
If yours is doing something like one of these, call +1 (904) 867-2707.